89% of companies across different sectors compete primarily based on customer experience. Customer experience is as important as the final product or service delivered.
To understand how your company battles the market and where it stands in consumer minds, customer satisfaction surveys have been the norm. But, imagine you can now know what your customers think about your brand, without using any surveys. Imagine getting to know unbiased reviews of your brand without nudging your customers. This is where sentiment analysis comes in.
Qualitative feedback given in the form of text can provide great insight into how people actually “feel” about your brand. However, screening through textual data manually is not feasible and can be impossibly time-consuming for businesses.
One solution to this problem? Sentiment analysis.
Sentiment Analysis is a process of recognizing and categorizing a piece of text as per the tone conveyed by it. This text can be tweets, comments, feedback, and even random rants with positive, negative, and neutral sentiments associated with them. Sentiment analysis extracts the meaning from the text and a score is then applied based on the sentiment of the text.
Sentiment analysis can be used to enhance brand reputation by analyzing the web and social media profiles about a brand, product, or service.
Sentiment analysis helps in analyzing the competitors and their marketing efforts. In this way, the businesses can adjust their value proposition and hit all the right marks.
Businesses will be informed in real-time about the positive as well as negative reviews from the customers. Analyzing the sentiment of your customer feedback lets you learn your customers’ like and dislike.
When businesses get to know what consumers like, dislike, or what their expectations are, they can conduct a market study to make better decisions.
Businesses can get real-time notifications about negative comments online. This helps them quickly react and solve the problems before it turns into a social media crisis.
Revolutionize your brand with our award-winning digital marketing services!